Terms & Conditions

Updated: 2nd July 2022

The ‘Business’
SJ Therapies, or any other trading name. Sole Trader Samantha Rix, trading as Samantha Jane Therapies

 

1 Refund & Cancellation Policy

1.1 Cancelled/Missed Appointments

The Business operates a no refund policy. All therapy treatments & Coaching are booked by appointment. The business operates a 48hr cancellation policy, shown at booking. Should you need to reschedule, you are required to contact me directly to do so. Any appointments that fail to adhere to this policy will be subject to further charge, full or partial at the discretion of the owner.

 

Individual or group Coaching appointments are subject to your contract, agreed at the point of sale. 

1.2 Gift Vouchers

Any Gift Voucher purchased for any Therapies as advertised and named on the Voucher, must be used within 6 months from the date of purchase on the Voucher. The Voucher must be presented at the start of the appointment. 

Vouchers are non-refundable & non-transferable unless agreed prior to 48hrs before the booked appointment. 

1.2 Online Events

All ticketed events by The Business are non-refundable or transferable. 

1.3 Cancelled Events

No action is needed and you won’t need to reach out. 

  • You will be notified that the event is cancelled by the Owner.

  • You will be given the option to transfer to a new date/time to attend the next available event.

  • Your refund is automatically delivered to the same card used for purchase should you choose not to transfer to the next available event.

  • Refunds should be received within 7-10 business days after admin have been informed. 

2 Privacy Policy

Our privacy policy can be viewed at https://sjtherapies.com/privacypolicy

3 Complaints Procedure

 

In the unlikely event that you should want to complain about a service received, please do send your complaint in writing directly to sam@sjtherapies.com. Your complaint will be responded to within 14 days of receipt. At this stage, your concerns should be relieved to agreed and mutual satisfaction between us, the client and The Business. 

If this is not the case, The Owner will provide further details to how you can contact and send your complaint on further to any association the Therapist belongs which is relevant to the service received. 

4 On-site Member Community

 

Any on-site member of the Online Community at SJ Therapies are held to respect the rights of others under the following rules: 

To respect the privacy of any information shared within the community by not sharing any of said information outside the community. Being part of this community requires mutual trust. Authentic, expressive discussions make communities great, but may also be sensitive and private. This community is private to members only and by joining you are agreeing to these terms. 

No hate speech or bullying will be tolerated. Make sure that everyone feels safe. Bullying of any kind isn't allowed, and degrading comments about things such as race, religion, culture, sexual orientation, gender or identity will not be tolerated and will result in the immediate of your membership to the site and community without notification.

Our Community is built upon a foundation of service, providing value to its members. No self-promotion, spam or irrelevant suggestions/links are allowed and will be deleted, unless previously agreed upon collaboration or association with the Owner. 

Our Community is a safe and welcoming space for all members interested in the Somatic Mind and Body Healing. We're all in this together to create a welcoming environment. Respect to all members and kindness is required. 

All members are invited to post content to the group that is of service to the theme of the community. Such information and data will be stored within the community and is owned by the community in the way that it appears and is submitted. Should the Owner choose to remove any content, they will do so to improve the user experience. The contributor of said content can do the same. No content from our community is allowed to be copied or shared and is reserved under the rights of standard copyright to the Owner. 

By joining our community, you are agreeing to the above Terms and Conditions.

5 The Somatic Circle Membership

5.1 Recorded sessions - we have a strict privacy policy and anything shared during live events with members will not be shared outside the Membership community. 

5.2 Cancellation - 6 months, 12 months or lifetime Membership offers are available to purchase as one-time payments. Memberships can be cancelled at any time and will therefore not renew and members will continue to have access until the expiry date of their membership from the original purchase date.

 

Memberships are non-refundable due to the self-led structure as advertised and therefore reliant on your full commitment and participation. If at any time you have feedback, you are encouraged at first to contact us directly to see if we can support or rectify any concerns if necessary. Your right to request a refund will follow our procedure as follows:

 

A request must be made in writing to sam@sjtherapies.com only after you have already contacted us and given The Business the opportunity to satisfy the concern in the first instance. In the unlikely event that you remain unsatisfied, please follow the following procedure:

 

You will need to provide evidence of 100% participation in all opportunities, sessions and material made available (for example, such evidence can be a timeline of attendance and personal reflections, dated and created following the activity from the membership.) You will receive a decision within 14 days from The Business. It is of course in the best interests of the client and The Business that we ensure services are to your satisfaction in the first instance. 

5.3 By purchasing a subscription, you are agreeing to the above Terms and Conditions, including the necessary capture of your personal information and payment details. All data is safely stored and will never be passed to a third party.